Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us and/or through the subject email communications, such as your name, phone number, email address, and property or service interests when you inquire through our Site, text messaging, or social media platforms, and message content typed into the Chat Service. In addition, when chatting with the Chat Service, we may collect the following:

• IP address
• Browser type and version
• Device information
• Chat timestamps
• Other usage data

We may use cookies or similar technologies to operate and enhance the Chat Service.

2. How We Use Information

We use your information to:

• Provide and operate the Chat Service
• Respond to your inquiries or requests
• Share property information, updates, or marketing materials you requested
• Schedule visits or appointments
• Improve our Site and communication experience

We may also send text messages or WhatsApp messages, or other communications related to your inquiry or our services.

3. SMS and Phone Communications

By providing your phone number, you consent to receive calls and text messages (including automated or pre-recorded messages) from us for business purposes. Message and data rates may apply. You can opt out at any time by replying STOP or contacting us at info@domusbrickellpark.com

4. Data Sharing

We do not sell your personal information. We may share data with third-party providers (such as CRM systems, analytics tools, or messaging platforms) who assist us in operating our business, and with business partners and consultants.

5. Data Retention and Security

We retain your information only as long as necessary for the purposes described in this policy. We comply with Florida Information Protection Act requiring protection of personal data and breach notification, and applicable federal laws. We implement reasonable physical, technical, and administrative safeguards to protect your data from unauthorized access, disclosure, or misuse. Because of the nature of the Site, we do not currently encrypt any transmissions to or from the Site, or the Chat Service, in any manner. If you are uncomfortable with the unencrypted transmission or personal information described herein, please do not submit information to us through the Site or Chat Service.

We retain chat logs and related data only for as long as necessary to provide support, maintain records, and meet legal and/or business obligations.

Although we take reasonable precautions against possible security breaches of the Site and Chat Service, as well as our customer databases and records, no website or internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Owners of personal information are generally advised to take steps to keep their personal information safe to the extent possible.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Withdraw consent to communications at any time
• Opt out of providing information by not using the Chat Service

To exercise these rights, contact us at info@domusbrickellpark.com

The Chat Service is not intended for children under 13. We do not knowingly collect personal information from children. If we learn that a child has provided such information, we will delete it promptly.

7. Third-Party Links

The Chat Service or Site may contain links to third-party websites. We are not responsible for their privacy practices. You should review the privacy policies of any external sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date. Continued use of the Chat Service constitutes acceptance of the updated Policy.